Who this is for
Business owners, operations leads, and department heads who already have Salesforce and need someone to own the next piece of work. One experienced administrator and Agentforce Service consultant who can talk to both the business and the system.
What I work on
Service Cloud setup and cleanup. Cases, Omni-Channel, Knowledge, and the support process behind them. Security, permission sets, and data quality. Flows and automation that do not create new tech debt. Reporting that businesses can trust. Integrations and middleware when Salesforce has to talk to something else. Service Cloud Voice and contact center operations. Field Service, Scheduling, and Service Appointments. Experience Cloud portals that keep customers and partners happy. Training and documentation so the team can run it after I leave.
Along the way I use current Salesforce AI tools where they actually help, including Agentforce in Setup, Service Agents, prompts and agent actions that save CSRs time and improve CSAT/NPS.
I also help teams understand Salesforce editions, user licenses, feature SKUs, and contract options.
How I work
Hourly
Best when you need a trusted pair of hands inside an existing org. Advisory calls, configuration, troubleshooting, release review, or a standing block of hours each month. You stay in control of scope. Implementation can be included, or left with your internal admin or another partner.
Project
Best when there is a defined outcome. Service Cloud implementations. SaaS migrations. Security and permission rebuilds. Salesforce Voice or case routing changes. Documentation and training packages. We agree on an outcome, limits, and whether implementation is included before work starts.
I will tell you if the work is a configuration job or a build. I will also tell you if you do not need me.
Pricing
Hourly work is billed in agreed blocks. Project work is scoped after a short conversation. Fixed fee when the scope is clear. Implementation included or excluded, depending on what you already have in-house.
No long retainer is required to start. If a monthly block of hours is a better fit than a one-off project, we can set that up.
About me
I’m Lawrence. I run L12 Solutions from Southern Colorado and work remotely. I have administered Salesforce for benefits and industrial companies, led Salesforce migrations from Zendesk and Hubspot, and created custom apps. I spent years in customer support and success. I do all work myself (no outsourcing). I have a background in property & casualty, health, and life insurance. I’ve also worked in sales, web development, and manufacturing.
Start a conversation
Tell me what’s broken or what needs improvement.
I reply within 2 business days. I'll let you know whether I am the right person.