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Make Salesforce work for you, not against you.
Salesforce can be a great tool to manage your corporate data. I architect solutions and help you obtain the best value from your Salesforce investment.
Salesforce is more than a CRM; it’s a suite of products and SKUs that can elevate your business to new heights.
Heartbeat Analysis Report
I get my hands dirty. I sit with staff, ask tough questions, review front-facing operational aspects of your business, and look for potential improvements that are objective and clear.
Salesforce Administration and Consulting
I help organizations maximize their investment into Salesforce. Whether you need a part-time admin, general advice, or an on-call retained consultant, I’m happy to help.
Support Team Training
Your support team is the lifeblood of your customer connection. Get the best results out of each call, email, and chat. I train the trainers, and then the team.
Testimonials
A strong positive energy and a great sense of humor, able to onboard the existing team and deploy radical changes in a very short period, upgrading our communication tools and keeping all stakeholders informed constantly. The impact on both our quality and efficiency of service delivery has been massive and will be long lasting.
— François, Operations Manager
Approaches work with a ‘customer first’ mentality. Very passionate in ensuring that whatever we did – from support to product launches to documentation – was all done for the benefit of the customer.
— Kevin, Head of Customer Success
The fundamental workflows and changes Lawrence implemented have remained in place to this day and are working well. I am completely grateful to have worked alongside a true expert in his field, as he involved me in many of the projects he saw through to completion. I consider Lawrence a mentor, and have learned so much from him about several skills, most notably his customer service excellence, and leadership & management, both of which he taught me.
— Mehmet, Senior Support Analyst
L12 Solutions 