Started in 2017, L12 Solutions is a small one-person I.T. consultancy focusing on customer support training and successful help desk software implementations and improvements.
You’re paying too much for too little when it comes to your support team operations — and you know it!
I’m also a certified Salesforce Administrator with a Salesforce Service Cloud certification, also. But I’ve managed administration of ZenDesk, HelpScout, Front, and more.
Helping organizations realize value from their support cost center keeps me awake at night.
In a way, I consider my work here a humanitarian service. I’m here to help your customers — and potential pre-sale customers — be happier and less frustrated with your customer support department. What I do boils over to lower costs, happier customers, and even increased sales (ask me how!). It’s my way of reducing road rage and violence in the world, knowing that customers of companies I help are winning in life now that they don’t have to pull their hair out.
Organizations can hire L12 Solutions (me) on an hourly contract basis or on a per-project basis. See my rates here.
Contact me today to see if I’m a match for your current challenges.
Oh, and if you aren’t sure if you have challenges, contact me even faster. Time for a Heartbeat Analysis (customer support audit)!
Connect with me also on X at @L12Solutions.
L12 Solutions 